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Questions for the Research Data Center: RemoteNEPS FAQ

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Questions and answers

What are the system requirements for RemoteNEPS?

To use RemoteNEPS you need a browser and a connection to the internet. The browser must have cookies enabled (also cookies from third-party providers) and allow pop-ups from the "remote.neps-data.de" and the “auth.neps-data.de" domains. A Java Runtime Environment has to be installed on your computer, as well.

In the info box on the right you can find several links which allow you to test whether your computer already meets all the system requirements.

How can I change my password?

 

To change your password sign in to the RemoteNEPS-Gateway:

1. Click on “Preferences” (in the upper right menu)

2. Choose the tab “General”

3. Change your password under “Change Password”


Attention
: Your changed password also applies when logging on to the web portal and all of our other services.

 

Is it that bad if there's a typo in the typing sample?

The keystroke biometrics checks how you type more so  than which words you actually produce. The default sentence serves solely to measure certain characteristics (e.g., letter transitions, case sensitivity) of your typing behavior. You can currently make up to 3 "Errors" (deviations from the default sentence). Keystroke biometrics will continue to recognize you. If too many deviations from the given sentence are made, you must enter the sentence again.

Why do I get logged off automatically after a period of time?

 

RemoteNEPS has some security function that automatically protect against unauthorized access. This function includes, among others, the automatic blocking of the RemoteNEPS-Desktop after 5 minutes of user inactivity and the automatic termination of the sessions on the RemoteNEPS-Gateway during longer periods of inactivity.

Can I import and export files (syntax, text, graphics…) in RemoteNEPS?

Yes, files can be exchanged. This will be verified for content-related and technical purposes during import and export by the Research Data Center staff, and additionally archived on our systems.

There is a specific drive (X: "exchange") on the RemoteNEPS-Desktop for the import and export of files.

In order to export data, store it in "X:\export". Afterwards, log on to the NEPS web site (not the RemoteNEPS!) with your User-ID and open the RemoteNEPS website. In the right column you will find the Import- and Export-Control. Click on "Export" and confirm the displayed information. Your files will then be suspended for verification. As soon as your files are verified, you will be contacted by email and, after logging on to the NEPS web site, you may download the files (right column, Exports).

 

The process for importing is exactly reversed:

1. Log on to the NEPS website

2. Open the RemoteNEPS website

3. Right column, RemoteNEPS, Import-Button

4. Upload preferred file (if several files, please pack as ZIP file without password)

5. [Verification of files by Research Data Center staff]

6. [Notification via email as soon as import is available]

7. You can open the files on the RemoteNEPS desktop under “X:/import”

When opening RemoteNEPS initially, my browser asks whether to enable scripts and install plugins. Should I allow that?

Yes, you should! In order to set up an encrypted connection between your computer and the RemoteNEPS it is necessary for your browser to execute several commands from the RemoteNEPS-Gateway. If required, you will receive a notification from the browser for these procedures. Please confirm this notification and enable them permanently.

This notification should only appear the first time the website is opened or if the permission was only given for a single instance.

Why do I receive a certificate error message when opening a Remote-Desktop connection and disconnecting from the RemoteNEPS Gateway?

 

The error message “The website certificate cannot be verified. Would you like to continue?” is generated by Java Runtime Environment.

The certificate must be trusted permanently when first opening the website. Select “Always trust content from this publisher” then click “Yes”.

The message will only appear once unless the certificate was not trusted permanently.

 

When I try to start RemoteNEPS, there's just a blank window that says “Remote Office”. Why doesn’t a second desktop appear?

In this case you must update the Java-Plugin in your browser. The Java-based Remote Desktop Client works since version 6.0.31 (As of: 05.04.2012). Please make sure to install and/or
update to the 32-bit version of Java.
The browser Firefox automatically deactivates out-dated versions of Java. If you use Firefox, be sure to always use an updated version of Java.

I would like to import several files at once. Is that possible? And if so, how do I have to package them?

When using the import feature, generally only one upload of a file per import procedure is possible. If you want to upload more than one file, please package them as a zip file (without password!).

 
Only zip files are supported. Other packed formats (7z, tar,…) aren't accepted.

I am using a Linux/Mac operating system and cannot sign in to keystroke biometrics. Why not?

In April 2012, our keystroke biometrics software was replaced in the background level. Already existing typing profiles have since been correspondingly ported. However, for some of our users working with operating systems such as Linux or Mac, the converted profiles cannot be assessed properly when logging in for the first time after the conversion. Please try to sign in from a Windows computer for your first login (since April 2012). After that, you will be able to sign in as usual from your Linux/Mac computer.

I bookmarked RemoteNEPS on my computer. Why do I keep receiving an error message after signing in to the keystroke biometrics?

When you log on to "https://remote.neps-data.de", your browser will receive a cookie and redirect you to “https://auth.neps-data.de/...” This is the first page you will get to see as a user. If you bookmark this page now, then you will later always be redirected to this “second” page without receiving the relevant cookie. Bookmarks should always contain the address “https://remote.neps-data.de”.

I cannot sign in to keystroke biometrics. What can I do?

If you receive an error message saying “ERROR – An error occurred while processing your request…”, please check that
1. you fulfill all the necessary system requirements (see box at top right),

2. the page “https://remote.neps-data.de” was opened initially (e.g., by using bookmarks; only this exact site can be used to to start your session),

3. no browser add-ons (e.g., AdBlockPlus or similar) have been activated that could have possibly prevented you from logging on.

When trying to start a remote connection, an error message pops up saying "The application cannot be run" or "Application Blocked by Security Settings". How can I log on to the RemoteNEPS?

Oracle's Java Version 7 Update 51 (and higher) blocks apps, that aren't digitally signed. We're currently working with the provider on a solution to supply such a signature.
With a little extra effort RemoteNEPS can still be used until a permanent solution is found. Just follow these steps:

1. Open the Windows Control Panel
2. Click on "Java" or "Java (32-bit)" to open the "Java Control Panel"
3. Click on the "Security"-tab and then on "Edit Site List"
4. Click on "Add" and in the empty field under "Location" type in the URL "https://remote.neps-data.de"
5. Close all Java Windows by clicking and "OK" and close the Control Panel

The next time you try to open up the remote connection, you can now confirm each of the error messages and run Java despite the security warnings.

My browser keeps saying "Your version of Java is outdated." What should I do now?

Nowadays, before running an application browsers usually check to see, if your installed version of Java is up-to-date or if the most current version needs to be installed. Just visit the Java website and click on "Free Java Download" to install the most current Version. Make sure you don't install any extra undesired software (e.g. the Ask.com-toolbar).

RemoteNEPS-Login: After entering my user name and submitting the typing sample an error message appears exclaiming "no credentials entered". What should I do now?

This is a popular technical problem when using the Google Chrome browser or the corresponding alternative Chromium. Unfortunately, we have yet to come up with a solution for this problem.
Instead, please use Mozilla Firefox, Opera or Microsoft Internet Explorer when using the Remote-services.

System Requirements